Eyewear care & support
A better fit.
Ongoing care.
Glasses should feel as good as they look. If yours are slipping, sitting unevenly or simply need a little attention, our optical team is here to help.
Small adjustments.
A noticeable difference.
Frames can settle differently with everyday wear. A personalized adjustment can help your glasses sit more comfortably and evenly.
Slipping down your nose?
Bring your glasses in so our team can check how the frame sits and where it needs support.
Pinching or sitting crooked?
We can assess the fit around your nose and ears, including nose-pad and temple alignment.
Not sure what feels off?
Tell us what you notice when wearing your glasses. Seeing them on you helps us understand the adjustment you need.
Start with a closer look.
A loose component, damaged frame or lens concern is a good reason to get in touch. Bring your glasses to the optical, or contact our team first if you are unsure where to start.
We help service the manufacturer’s warranty on your eyewear. Coverage varies by brand and needs to be reviewed for your particular frame or lenses.
Contact the opticalAll in One protection.
Separate from complimentary aftercare and the manufacturer’s warranty, this optional plan provides one year of protection from your purchase date for selected eyewear damage.
For covered items, the plan includes unlimited lens replacements and one frame replacement during the year. A copay applies to each replacement order. Loss and theft are excluded.
Choose and pay for the plan once, when you purchase your eyewear. Cartier has separate pricing, shown below.
Standard eyewear plan
| Eyewear | Plan price |
|---|---|
| Single vision · lenses and/or frame | $40 |
| Progressive or bifocal · lenses and frame | $50 |
Standard replacement copays
| Covered item | Copay |
|---|---|
| Lenses, per pair | $35 |
| Frame · retail price $0–$299 | $55 |
| Frame · retail price $300–$499 | $65 |
| Frame · retail price $500+ | $75 |
Cartier plan pricing and replacement copays
Cartier protection lasts one year from purchase, with unlimited covered lens replacements and one covered frame replacement. Each replacement order has a copay.
| Protection | Single vision | Progressive / bifocal |
|---|---|---|
| Lenses and frame | $300 | $350 |
| Lenses only | $100 | $150 |
| Frame only | $200 | $200 |
| Covered item | Copay |
|---|---|
| Lenses, per pair | $75 |
| Frame · retail price $0–$999 | $195 |
| Frame · retail price $1,000–$1,999 | $295 |
| Frame · retail price $2,000–$2,999 | $395 |
| Frame · retail price $3,000+ | $495 |
The same coverage, exclusions, claim requirements and cancellation terms below apply.
Coverage, claims and cancellation terms
The All in One plan covers cracked or scratched lenses, cracked frames, breakdown due to normal wear and tear, and defects in materials or workmanship for the items protected by your plan. Coverage lasts one year from purchase, with unlimited lens replacements and one frame replacement for covered items. The applicable copay is charged for each replacement order.
Loss and theft are excluded. The plan is nontransferable. Bring your eyewear when making a claim; the original frame must be returned for a frame replacement.
You may cancel the plan at any time. Within the first 30 days, a full refund is available if no service has been received. After that, the refund is prorated for the remaining months, less the value of any service received.
Help with your new prescription.
If you are having trouble with new lenses, let us know. Our prescription guarantee is separate from damage protection.
Rechecks and a prescription remake
A recheck is free within 60 days of your exam or eyewear pickup at iDoctor, whichever is later.
Within 60 days of pickup, if an iDoctor doctor changes your prescription or you cannot adapt to single-vision or progressive lenses, one remake is available at no charge in the same frame. A recheck at iDoctor is required, and the original lenses must be returned.
If you still cannot adapt to progressive lenses, we will replace them with lined bifocal or single-vision lenses in the same frame.
What the prescription guarantee covers
Lenses made incorrectly or with a manufacturing defect are corrected at no charge. Scratches or other damage after pickup are not covered by the prescription guarantee; a manufacturer’s warranty may apply. Optional All in One protection covers selected damage under its own terms and copays.
Requested changes to the frame, lens design, material or coatings are charged separately.
Ask us about your order.
Eyeglasses typically take 7–10 business days. We’ll call or text when your eyewear is ready for pickup. For an update on your order, call or text our team and have the name used for the order handy.
A few useful answers
Before you stop in.
Do I need an appointment?
Walk-ins are welcome during office hours. Bring the glasses you would like us to assess or adjust.
What if my glasses are damaged?
Contact our team or bring them in for an assessment. We can explain the available repair and warranty next steps after reviewing your eyewear.
Is aftercare included with my glasses?
Yes. Aftercare is complimentary for the lifetime of the glasses for eyewear purchased at iDoctor. Please ask our team about any specific damage, repair or warranty concern.
What should I know about ordering and pickup?
At least a 50% deposit is required, with the balance due at pickup. Custom orders are final and nonrefundable, and cannot be cancelled once sent to the lab.
If eyewear remains uncollected 60 days from the order date, the order may be cancelled and the deposit is nonrefundable.
What if I provide my own frame?
If you supply your own frame, the risk of frame breakage during lens fabrication or fitting rests with you. Please discuss any concerns with our team before placing your order.
Your local optical team
Come in. We’re here to help.
132 E. Army Trail Rd., Glendale Heights
Monday–Friday, 9 am–5 pm. Holiday hours may vary.