How can we help?

Find a useful answer, plan your visit or take care of an everyday request.

Common questions.

Browse common questions and follow the links for more detail.

Do you accept my vision insurance?

We accept all major vision insurance plans, including VSP, EyeMed, Davis Vision and more. Benefits, copays and allowances depend on your individual plan. Our team can help verify your coverage before your visit.

View insurance & benefits
Can I bring a prescription from another practice?

Yes. Outside prescriptions are welcome. Bring your current glasses prescription to explore frames and lenses with our optical team.

Plan an optical visit
Do you carry Cartier and other designer frames?

Luxury: Cartier, CHANEL, Dior, Tom Ford, Gucci, Prada, Saint Laurent (YSL), Fendi, Oliver Peoples and Alain Mikli.

Affordable designer: Ray-Ban, Tory Burch, Coach, Scott Harris, Adin Thomas and Enhance.

All of our brands are available to explore in person. Selection changes, so ask our team about a particular frame before you visit.

Explore our optical
Do I need an appointment to shop for glasses?

Walk-ins are welcome during office hours. You do not need to book an eye exam to shop for eyewear. Styling and fitting are complimentary as part of your eyewear purchase.

Plan a visit for glasses
Can I visit just for a PD measurement?

We do not offer standalone PD measurements. For eyewear purchased at iDoctor, Optikam takes 3D measurements including pupillary distances (PDs), segment heights, pantoscopic tilt, frame wrap and vertex distance to help personalize your lenses. Outside prescriptions are welcome for eyewear purchases.

Read about custom eyewear measurements
What does an eye exam cost without insurance?

The self-pay eye exam is $99. Contact lens exams have an additional fee. The optional $39 package covers Optomap retinal imaging for both eyes and includes an Octopus visual field screening. The insurance page lists the current fee table.

See exam & testing fees
How long will my eyeglasses take?

Eyeglasses typically take 7–10 business days. We will call or text when your eyewear is ready for pickup. For a particular order, contact our team with the name used for the order.

Ask about an order
Can you adjust or repair my glasses?

Bring your glasses in so our optical team can assess the fit or concern. Aftercare is complimentary for the lifetime of eyewear purchased at iDoctor. Replacement frames and lenses are separate and follow applicable warranty or protection-plan terms.

Explore eyewear care
How do I reorder contact lenses?

Reorder through our online contact-lens store. If you have a question about your prescription or which lenses to order, contact our team first.

Order contact lenses (opens in a new tab)
Can I pay my bill online?

Yes. You can pay through our secure payment page. If you have a question about a charge or balance, contact our team.

Pay online (opens in a new tab)
How can I request a copy of my prescription?

Contact our team to request a prescription copy. We will help with the next steps and any verification needed. Please do not include private medical details in a general website message.

Request help from our team
Where are you, and when are you open?

Find us at 132 E. Army Trail Rd., Glendale Heights. Our regular hours are Monday–Friday, 9 am–5 pm, and we close for lunch from 12 to 1 pm on Tuesdays and Thursdays. Holiday hours may vary; check the office-hours notice or contact our team before a special trip.

Location, hours & directions
What should I bring to my first visit?

Bring your current glasses or contacts, any outside prescription you plan to use, insurance information, a photo ID, a medication list and your questions. Our first-visit guide explains what to expect.

Read your first-visit guide
How do I book an eye exam?

Use our online scheduler to choose an eye-exam time. Check the scheduler for current availability. For help arranging your visit, call or text our team.

Find an exam time (opens in a new tab)
Which prescription lenses should I choose?

Start with how you use your glasses: everyday wear, computer work, progressives or sun. Our lens guide explains the options so you can bring your questions to an optician.

Explore lens options
What is included in the $199 eyewear package?

The $199 Value Package includes a high-quality frame, single vision lenses and anti-reflective coating. An eye exam is not included.

Explore the Value Package
What warranty comes with my eyeglasses?

Eyeglasses come with their manufacturer’s warranty, which we help service. Coverage varies by brand. Our eyewear-care guide also explains optional All in One protection and the prescription guarantee.

Read about care & protection
How long should I allow for an eye exam?

We schedule eye-exam slots for 30 minutes. Allow extra time if you plan to choose glasses or contact lenses afterward. If dilation or additional testing is needed, ask our team how much more time to allow.

Plan your visit time
What technology might be used during my eye exam?

Pretesting can include an initial prescription estimate, measurements of corneal curvature and an eye-pressure check without an air puff. During prescription testing, Dr. Sayed compares lens settings using a digital phoropter and your feedback. Bringing your current glasses lets our team read their prescription for comparison. Your doctor selects tests according to your history, symptoms and exam findings.

Explore our eye-care technology
Can Dr. Sayed help with a difficult prescription?

Dr. Saher Sayed takes time to understand your vision and what feels uncomfortable with your current glasses. Her work includes strong or unequal prescriptions, irregular astigmatism, focusing concerns and trouble seeing comfortably with current glasses or progressives. Your assessment helps determine the appropriate next step.

Explore complex prescriptions
Do you work with prism prescriptions?

Yes. Dr. Sayed works with prism prescriptions, using careful assessment and time with you to refine the prescription when prism is appropriate. Bring your current glasses and describe when and where you notice difficulty.

Explore prism prescriptions
Which myopia-control options do you offer?

We offer soft myopia-control contact lenses and myopia-control spectacle lenses. Dr. Sayed can discuss suitability and follow-up. We monitor progression through eye exams and prescription changes, not axial eye-length measurements. We do not offer Ortho-K.

Explore myopia care
Will my eyes need to be dilated?

Dilation is rare at iDoctor. Patients who choose Optomap retinal imaging almost never need dilation, though your doctor may recommend it based on your symptoms, eye health or exam findings. Ask our team how to plan if dilation is recommended.

Read about dilation & planning
Do you use the air-puff eye-pressure test?

We use the iCare IC100 for gentle eye-pressure measurements without the air puff. Staff use a fresh probe tip for each patient.

Explore our eye-care technology

Read about eye-pressure testing

What is included in the $39 retinal-imaging option?

The optional $39 package includes Optomap Daytona ultra-widefield retinal imaging for both eyes and a visual field screening on the Octopus. It does not include formal diagnostic visual field testing. You can choose the package in your intake form, and our pretesting team can answer questions about that choice.

Read about Optomap retinal imaging
What are the contact-lens exam fees?

In addition to the $99 eye exam, self-pay contact-lens exam fees are $75 for spherical, $120 for toric, $150 for multifocal or monovision, and $150 for rigid gas permeable (RGP) lenses. Your insurance benefits and out-of-pocket cost require individual verification.

See the complete self-pay fee table
What types of contact lenses can you fit?

Our contact lens exams and fittings include spherical soft lenses, toric lenses for astigmatism, multifocal lenses, monovision and rigid gas permeable (RGP) options. Dr. Sayed considers your prescription, eye health and daily needs when discussing which approach is suitable.

Explore contact lens exams and fittings
What should I have ready for a benefits check?

Have your insurance card or plan information ready, along with the reason for your visit. Tell our team whether you are planning an exam, glasses or contact lenses. We can help review your eligibility, copays, allowances and any separate fees before your visit.

Ask our team about your benefits
What if I have both vision and medical insurance?

Mention both plans when you contact our team. We can help review the benefits relevant to your visit. Coverage, copays and allowances depend on your individual plans and require verification.

Review your benefits with our team
What if my vision plan is not listed?

Health insurers often partner with vision providers. Even if your card names a health insurer or your provider is not listed, you may have benefits through one of our accepted vision plans. Share your plan information so our team can help check your coverage.

Find help identifying your vision plan
How much will my prescription lenses cost?

Your quote depends on your prescription, lens design, material, treatments, frame and any insurance benefits. Our team will review the available combinations and your quote before you order.

Explore lens features & pricing questions
How do single-vision and progressive lenses differ?

Single-vision lenses have one prescription power, selected for distance, reading or another viewing task. Progressives combine distance, intermediate and near zones in one pair. Your prescription, frame and daily routine help our team compare the options with you.

Compare single-vision & progressive options

Explore progressive lens fitting

How are anti-reflective, tinted and polarized lenses different?

All iDoctor lenses include an anti-reflective coating to help reduce reflections from the lens surface. Tint adds darkness, while polarization helps reduce reflected glare from roads, water and similar surfaces. Ask our team about UV protection and the combinations available for your prescription and frame; darkness alone does not tell you the UV protection.

Understand lens treatments
Will light-adaptive lenses darken in the car?

Many photochromatic designs do not darken as much behind a windshield. Some designs also respond to visible light and can darken in the car. Tell our team if driving is a priority so we can discuss the particular lens option and whether separate prescription sunglasses would suit your needs.

Read about light-adaptive lenses

Explore prescription sunglasses

Are scratch-resistant lenses scratch-proof?

No. Scratch-resistant coatings help protect lenses from everyday wear, but careful cleaning and storage still matter. Our optical team can explain how to care for your particular lenses.

Read lens-care questions
What does All in One protection cover?

This optional plan provides one year of protection from purchase for selected eyewear damage. For covered items, it includes unlimited lens replacements and one frame replacement, with a copay for each replacement order. Loss and theft are excluded. Choose and pay for the plan when you buy your eyewear; Cartier has separate pricing. See the guide for coverage, prices and full terms.

See protection coverage, pricing & terms
What if I cannot get used to my new glasses?

Let us know if your new lenses do not feel right. A recheck is free within 60 days of your exam or eyewear pickup at iDoctor, whichever is later. Within 60 days of pickup, if an iDoctor doctor changes your prescription or you cannot adapt to single-vision or progressive lenses, one remake is available at no charge in the same frame. An iDoctor recheck and return of the original lenses are required. Requested changes to the frame, lens design, material or coatings are charged separately; see the guide for the full prescription-guarantee terms.

Read the prescription-guarantee terms
What are the deposit and return policies for glasses?

At least a 50% deposit is required, with the balance due at pickup. Custom orders are final and nonrefundable, and cannot be cancelled once sent to the lab. Review the ordering and pickup terms in our eyewear-care guide, or ask our team before you place your order.

Review ordering & pickup terms
Can I use my own frame for new lenses?

Please discuss your frame with our team before placing an order. If you supply your own frame, the risk of frame breakage during lens fabrication or fitting rests with you. We can talk through any concerns before you decide how to proceed.

Read about bringing your own frame
Which payment methods do you accept?

We accept cash, Visa, MasterCard, American Express and Discover. Ask our team about flexible payment options or questions about paying for your visit or eyewear.

See practical payment information
When do my vision benefits reset?

Most vision benefits reset annually, and unused benefits do not roll over. Your own reset date, allowances and coverage depend on your plan. Ask our team to help review your individual benefits before planning an exam or eyewear purchase.

Review your vision benefits
How soon will you reply to a website message?

We reply to form messages within one business day. To choose an eye-exam time, use the online scheduler; sending a form message does not reserve an appointment.

Send a message or find the scheduler
Can I ask for thinner prescription lenses?

High-index 1.67 or 1.74 lenses are options to discuss with our optical team. Availability depends on your lens design, prescription and frame, so not every combination is available in every tier. We will help compare the suitable material and construction options for your pair.

Compare lens materials & options

Returning-patient shortcuts.

Get a prescription copy

Ask our team for help requesting your prescription.

Request a copy

Ask about an order

Our team can help with a specific eyewear order or pickup question.

Order & pickup help

Talk with our team

Have another question? Reach us by text or through our Contact page.

Text our team

Questions before booking?

Quick answers for your visit.

Team hours: Mon–Fri, 9 am–5 pm (lunch 12–1 pm Tue & Thu).
How do I book an eye exam?

Use our online scheduler to choose a date and review appointment options, even when the office is closed. Follow the steps in the scheduler to book your visit.

If your first selected day has no appointments, try another date. Open the online scheduler (opens in a new tab) →

Can’t find a suitable appointment?

If the scheduler doesn’t show a time that works for you, send our team your preferred days and times using the website contact form. We’ll follow up within one business day.

Sending a request does not reserve an appointment.

Which vision plans do you accept?

We accept major vision plans, including VSP, EyeMed, Davis Vision, Superior Vision, Spectera and NVA. Individual benefits, copays and allowances depend on your plan and require verification by our team.

View insurance information →

What if I don’t have vision insurance?

You can visit iDoctor with or without vision insurance. For current eye-exam and contact-lens service fees, send our team a question before your visit. We can also help you explore eyewear options for your budget.

What should I bring to my first visit?

Bring your current glasses or contact lenses, insurance card or plan information, photo ID and a list of your medications. Bring any questions you’d like to discuss, too.

How much time should I allow?

We schedule 30-minute eye exams so there is time for your questions. Allow extra time after the exam if you plan to choose glasses or contact lenses.

When will your team reply?

Our regular office hours are Monday–Friday, 9 am–5 pm, with weekends closed. On Tuesdays and Thursdays we close for lunch from 12 to 1 pm. We reply to form messages within one business day. Holiday hours may vary.

You can also call or text (630) 454-6899. Messages sent while we are closed are available for our team to review when we return.